UK Service Terms and Conditions for Cudham Storage

These Terms and Conditions set out the basis on which storage services are provided by Cudham Storage. By making a booking, paying a reservation fee, delivering items, or otherwise using the storage service, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the storage agreement, including the booking process, payment obligations, cancellation rights, liability limits, waste controls, and the governing legal framework. In these terms, references to “we”, “us”, and “our” mean Cudham Storage, and references to “you” and “your” mean the person or business using the service.

These terms apply to all forms of storage provision offered under the self-storage agreement, including short-term and longer-term arrangements. They should be read together with any booking confirmation, inventory information, access rules, notices displayed at the site, and any written instructions issued by us from time to time. If there is a conflict between these terms and a specific written agreement signed by both parties, the written agreement will take priority to the extent of that conflict.

By continuing with the service, you confirm that you are legally able to enter into a binding contract and that all information provided during the booking process is accurate and complete. If you are booking on behalf of a company, partnership, charity, or other organisation, you confirm that you have authority to bind that organisation to the storage service terms. You also agree to keep your details up to date so that we can contact you regarding account matters, safety notices, or changes to the service.

Booking process begins when you submit an enquiry, reservation, or application through the channels made available by us. A booking is not confirmed until we have accepted it and, where applicable, received any required payment. We may ask for identification, proof of address, business details, or other information needed to verify the booking and protect the integrity of the facility. We may also refuse a booking where the requested unit is unavailable, where the intended use is unsuitable, or where accepting the booking would breach law, safety rules, or site policy.

Once a booking is confirmed, we will usually provide details of the unit size, access arrangements, start date, chargeable period, and any applicable conditions. You must ensure that the storage space selected is suitable for the goods you intend to place there. Any estimate of size or capacity is provided in good faith, but you remain responsible for deciding whether the unit meets your needs. We do not guarantee that items of every shape or size will fit, and we are not responsible if you later choose a unit that is too small or too large for your purposes.

You are responsible for checking the confirmation information carefully. If any details are incorrect, you should notify us promptly so that we can assess whether a correction is possible. Failure to raise an issue promptly may affect your ability to rely on an error later. We may make reasonable changes to the booking process, provided the changes do not materially reduce the service that has already been agreed, and we will act reasonably if such changes are necessary for operational, safety, or legal reasons.

Payments must be made in accordance with the prices and billing cycle communicated at the time of booking or renewal. Unless stated otherwise, charges are payable in advance. You are responsible for paying all fees relating to the storage unit, any administration charges that have been clearly disclosed, and any other sums properly due under the agreement. If payment is made by card, direct debit, bank transfer, or another approved method, you must ensure the payment details remain valid and that sufficient funds are available.

Failure to pay on time may result in late payment charges, suspension of access, or termination of the agreement, subject to applicable law and any notice we are required to give. We may also retain a lien or exercise other rights permitted by law over goods stored in the unit where payment remains outstanding, provided we follow the required procedures. Any overdue balance may accrue interest at the rate permitted under applicable law or at a reasonable rate disclosed in the booking terms, whichever is lawful and applicable.

We may review prices from time to time to reflect changes in operating costs, insurance, taxation, regulation, or market conditions. Where a price change affects an ongoing agreement, we will give notice in advance where required by law or by our internal policy. Continued use of the service after the effective date of a change will be treated as acceptance of the revised charges unless the law provides otherwise. If you do not agree to the new price, your remedy is to end the agreement before the change takes effect, subject to the cancellation provisions set out below.

Cancellations may be made before the booking start date, subject to the specific cancellation policy explained at the time of reservation. If you cancel after a booking has been accepted, we may retain reasonable administrative costs or a cancellation charge, provided that charge is clearly disclosed and lawful. Where a cooling-off period applies under consumer law, that right will operate in addition to, and not in place of, any rights described in these terms.

If you wish to end the storage agreement after commencement, you must give notice in the manner and within the period stated in your booking confirmation or recurring billing schedule. You remain responsible for charges up to the end of the notice period and for ensuring that all items are removed from the unit by the termination date. If belongings are left behind after the agreement ends, we may treat them as abandoned property in accordance with the agreement and applicable law, and we may charge reasonable costs for handling, storage, or disposal.

Liability is limited to the extent permitted by law. We will not be responsible for loss or damage to goods unless caused directly by our negligence, wilful misconduct, or breach of statutory duty that cannot be excluded. In particular, we are not liable for loss arising from items stored in breach of these terms, from inadequate packing, from the inherent nature of the goods, or from events outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

You are solely responsible for ensuring that the goods placed in storage are properly packaged, secured, insured, and fit for storage. We do not provide insurance for your goods unless this is expressly stated in writing. It is your responsibility to maintain adequate insurance covering the full replacement value of stored items, including risks such as theft, fire, water damage, accidental damage, and loss. Any insurance provided or arranged through us, if offered, will be subject to separate terms and may not cover all risks. You should check carefully what is and is not covered before relying on any policy.

You must not store items of extraordinary value unless we have agreed in writing and you have taken any additional precautions required by us. This includes, where relevant, cash, precious metals, documents of title, securities, antiques, fine art, or other irreplaceable goods. We may inspect the contents of the unit in limited circumstances where reasonably necessary for safety, compliance, or enforcement of these terms, but we are not obliged to inspect, catalogue, or verify stored items. Our acceptance of items into the facility does not mean we have assessed their value or suitability.

Waste regulations apply to all customers using the facility. You must not deposit, abandon, or leave waste, rubbish, hazardous material, illegal substances, or contaminated items on the premises unless expressly permitted. Any disposal must comply with the law, including duties relating to controlled waste, environmental protection, and safe handling of restricted materials. If you generate waste during loading, unloading, or clearing the unit, you are responsible for removing it promptly and lawfully. We may charge you for any costs we incur as a result of illegal dumping, contamination, additional cleaning, specialist removal, or regulatory action arising from your breach.

Prohibited items include, without limitation, flammable liquids, explosives, toxic chemicals, pressurised containers, asbestos, medical waste, stolen goods, live animals, perishables, and any item the possession of which is unlawful. You must not use the unit for business activity that produces waste or emissions in a manner that breaches planning, environmental, or health and safety rules. If we suspect prohibited items are present, we may refuse access, require immediate removal, notify the relevant authorities, or take any other lawful action necessary to protect the facility, other users, or the public.

You are also responsible for ensuring that goods are stored in a way that prevents infestation, leakage, odour, mould, or other contamination. If your items cause damage or create a nuisance, you may be required to remove them immediately and pay for remediation. Any failure to comply with waste controls or environmental requirements will be treated as a serious breach of the agreement. We may terminate the storage arrangement without liability to you if the breach creates risk, causes disruption, or exposes us to legal or regulatory consequences.

Access to the storage unit is subject to compliance with site rules, payment status, identity checks, and any security procedures we may reasonably impose. We may restrict access temporarily for maintenance, emergencies, legal compliance, weather-related risks, or operational reasons. We will use reasonable efforts to minimise inconvenience, but we do not guarantee uninterrupted access at all times. Where access is limited for reasons beyond our control, this will not normally constitute a breach of contract.

We may suspend or terminate the agreement if you materially breach these terms, fail to pay amounts due, store prohibited goods, or use the service unlawfully or dangerously. In such cases, we may require you to remove all items by a specified date. If you do not comply, we may take lawful steps to secure, remove, sell, or dispose of the contents in accordance with our rights and any statutory requirements. We will act reasonably in exercising these rights, but you acknowledge that prompt action may be necessary to protect safety and prevent loss.

Nothing in these terms limits our right to seek unpaid charges, damages, legal costs, or other remedies available under the agreement or by law. Likewise, you remain responsible for any loss, damage, fines, penalties, or claims arising from your breach of the agreement, your negligence, or the unlawful conduct of anyone acting with your permission or under your authority. You agree to indemnify us against losses caused by your failure to comply with these terms, to the extent permitted by law.

The agreement may only be transferred by you with our prior written consent. We may assign, transfer, or subcontract our rights and obligations where this does not materially prejudice your rights under the service. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be severed to the minimum extent necessary, and the remainder will continue in force. No failure by us to enforce a right immediately will be treated as a waiver of that right.

These terms are intended to reflect general UK service principles and operate alongside any mandatory statutory rights that apply to consumers or business customers. If you are a consumer, nothing in these terms affects rights that cannot be excluded under law. If you are contracting in the course of business, you acknowledge that the service is provided on the basis of the commercial assumptions stated in these terms and any additional written agreement that may be issued. Any notices under the agreement should be given in writing, unless we confirm a different method for a specific purpose.

For the avoidance of doubt, these terms do not create a bailment unless the law requires one to arise from the circumstances. Where goods are placed in a unit controlled by you, you remain primarily responsible for their care and condition. We do not accept responsibility for verifying ownership of stored goods or for resolving disputes between co-owners, joint account holders, or third parties claiming an interest in the contents. You should ensure that your use of the service does not infringe any rights of others or any legal restriction affecting the goods.

Governing law and jurisdiction are important parts of the agreement. These terms, and any dispute or claim arising out of or in connection with them, shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any non-contractual disputes or claims, unless the law requires otherwise. If you are a consumer residing elsewhere in the UK, any mandatory legal protections applicable in your jurisdiction will remain available to you to the extent required by law.

By using the service, you confirm that you have read, understood, and agreed to these terms and any operational notices that form part of the storage arrangement. We encourage you to keep a copy for your records. If you need clarification on the meaning of a term, the interpretation most consistent with UK law and the overall purpose of the service shall apply. These terms are drafted to support a fair, secure, and legally compliant storage relationship while keeping responsibilities clear for both parties.

In summary, Cudham Storage provides a storage service on defined terms covering booking, payment, cancellation, liability, waste handling, and legal compliance. You agree to use the service responsibly, to pay charges when due, to store only permitted goods, and to remove waste lawfully. We reserve the right to act where necessary to protect the facility and comply with the law, while your statutory rights remain protected.