Storage Cudham Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Cudham provides storage and associated services, including support related to removals, transportation, loading, unloading, and handling of goods. By placing a booking, using our facilities, or arranging services through us, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before confirming a booking or using our services. If you do not agree with any part of these Terms and Conditions, you should not proceed with your booking or continue to use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company, partnership, or organisation that enters into an agreement with Storage Cudham for storage, removal-related, or associated services.

We, Us, Our means Storage Cudham.

Services means any storage, handling, removal-related or associated services provided by us, including but not limited to transport support, loading, unloading, packing assistance, and access to storage units or facilities.

Goods means all items and property stored with us or handled by us in connection with the Services.

Contract means the agreement formed between you and us when a booking is confirmed in accordance with these Terms and Conditions.

2. Scope of Services

Storage Cudham provides secure storage facilities and may also offer associated removal-related services such as collection and delivery of goods, assistance with moving items into or out of storage, and limited packing or unpacking support. The exact scope of your Services will be set out in your booking confirmation or service schedule.

Any timelines or dates for performance of the Services are estimates only and are not guaranteed unless we expressly agree in writing that time is of the essence.

3. Booking Process

All Services are subject to availability and must be booked in advance. A booking may be requested via our usual enquiry channels. We may ask you to provide details of your requirements, including the nature and quantity of Goods, any access restrictions, and the intended duration of storage.

A Contract is only formed when we confirm acceptance of your booking and provide you with written or electronic confirmation of the Services to be supplied, together with key details such as dates, storage unit size, and applicable charges.

We reserve the right to refuse any booking or request for Services at our discretion, including where we reasonably consider that your Goods are unsuitable for storage or handling, or where the Services requested fall outside our normal operating capabilities.

4. Customer Responsibilities

You are responsible for ensuring that all information supplied to us in connection with a booking is complete, accurate, and up to date. This includes details about the Goods, access at collection and delivery locations, and any special handling requirements.

You must ensure that you have full authority to store the Goods and to enter into the Contract. You warrant that the Goods are your property, or that you have obtained full permission from the legal owner to store and move them.

You must comply with all instructions and reasonable requests made by us regarding health and safety, site access, and correct use of the storage facility. You are responsible for securing your individual storage unit or allocated space, including keeping any keys, codes, or access devices safe and confidential.

5. Prohibited Goods

The following items must not be stored or handled by us under any circumstances. You must not request the storage or movement of any of the following prohibited Goods.

Perishable goods or items that may decay, attract pests, or emit odours, including food, plants, and organic materials that are not appropriately preserved.

Hazardous, explosive, or flammable materials, including but not limited to gas bottles, chemicals, paints, solvents, fireworks, and fuels.

Illegal items, contraband, stolen goods, or items whose possession or storage would breach any law or regulation.

Cash, bullion, precious stones, securities, important documents, or irreplaceable items of purely sentimental value, except where we have expressly agreed in writing.

Any goods that may present a risk to property, the environment, or health and safety as reasonably determined by us.

6. Payments and Charges

Our charges for storage and associated removal-related services will be communicated to you during the booking process. Unless otherwise agreed, charges will be based on factors including storage unit size, duration of storage, labour requirements, travel distance for any removal-related services, and any additional services requested.

You must pay all charges in accordance with the payment schedule specified in your booking confirmation or invoice. Storage charges are generally payable in advance for each agreed period. Charges for removal-related services may be payable in advance, on completion, or in staged instalments as specified in your Contract.

We may require a deposit or prepayment to secure your booking. Deposits may be applied against your final invoice. If you fail to pay any amount due on time, we may withhold performance of the Services, deny access to the storage facility, and charge interest on overdue sums at a reasonable rate determined by us, accruing on a daily basis from the due date until the date of actual payment.

We reserve the right to review and adjust our storage rates and service charges from time to time. Where you have an ongoing storage arrangement, we will give you reasonable notice of any changes to recurring charges. If you do not accept the new charges, you may terminate your storage agreement in accordance with the cancellation provisions set out below.

7. Cancellations and Amendments

You may cancel or amend a booking by providing us with notice. The amount of notice required and any applicable charges will depend on the type of Services booked and the time remaining before the scheduled start date.

For removal-related services or storage move-in appointments, cancellations made with sufficient notice may not incur a charge. However, if you cancel or significantly amend your booking on short notice, we may charge a cancellation fee to cover lost time, administrative costs, and any non-refundable expenses incurred by us.

You may terminate an ongoing storage arrangement by giving us notice in accordance with your storage agreement. You must ensure that all charges are paid up to the date you vacate your storage space and that the unit or area is cleared, clean, and left in reasonable condition.

We may cancel or suspend the Contract, or any part of the Services, where you fail to pay charges when due, breach any of these Terms and Conditions, or where continuing the Services would be unlawful or unsafe. In such cases, you may be liable for cancellation charges and any additional costs reasonably incurred by us.

8. Access and Security

Access to the storage facility is subject to our opening hours, security procedures, and any restrictions in place from time to time. We may alter access hours or temporarily restrict access for maintenance, safety, or security reasons, but will seek to minimise disruption where reasonably possible.

You are responsible for ensuring that only authorised persons have access to your storage unit or allocated space. You must not share access devices or codes with unauthorised individuals and must inform us promptly if you believe that access details have been compromised.

We may access your storage unit in limited circumstances, including where required by law, in emergencies, to prevent damage or danger, to carry out inspections, or where we reasonably believe you are in breach of these Terms and Conditions. Where practicable, we will give you prior notice of any non-emergency access.

9. Customer Property and Insurance

You are responsible for adequately insuring your Goods against loss, theft, or damage while stored with us or handled in connection with our Services, unless we expressly agree to provide specific insurance cover as part of the Contract. Our charges do not automatically include insurance for your Goods.

We do not inspect the Goods you store and do not accept any duty to determine whether they are suitable for storage or adequately packed. You should pack and protect your Goods in a manner appropriate to their nature, fragility, and value, and you should not rely on the storage environment as a substitute for proper packaging and care.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the limitations set out in this section and may also be limited by any further written terms agreed in your Contract.

We will not be liable for any loss, damage, or deterioration to Goods arising from inherent defects or characteristics, insufficient or improper packing or protection by you or third parties, normal wear and tear, changes in temperature or humidity, vermin or pests, or other causes that are not the result of our failure to exercise reasonable care and skill.

We will not be liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity, whether arising in contract, tort, or otherwise, even if such loss could reasonably have been foreseen.

Our total liability for loss of or damage to Goods, or for any other loss arising out of or in connection with the Services, shall be limited to a reasonable sum, which may be defined in your Contract or, in the absence of such provision, to the lower of the cost value of the Goods or a fair market valuation, subject to an overall monetary cap that we may specify. You should ensure that your own insurance arrangements are sufficient to cover any potential shortfall.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where exclusion or limitation would be unlawful.

11. Waste and Environmental Regulations

You must not use the storage facility for the disposal of waste or refuse and must not leave unwanted items or rubbish in your unit, in common areas, or on our premises. All waste generated by your use of the Services, including packing materials and discarded items, remains your responsibility.

Any disposal of Goods, waste, or surplus materials must comply with all applicable waste and environmental regulations. We may offer waste removal services or recommend third party providers, subject to additional charges. Where we agree to arrange disposal on your behalf, you warrant that the items do not include hazardous or prohibited materials and that you have the right to authorise their disposal.

If you abandon Goods or leave waste on our premises, we may arrange for their removal and disposal, and you will be liable for all reasonable costs incurred, including any specialist or regulated waste handling charges.

12. Default, Lien, and Disposal of Goods

If you fail to pay any charges when due or otherwise breach these Terms and Conditions, we may exercise a lien over the Goods stored with us. This means we may withhold access to the Goods and continue to charge for storage until all outstanding sums and reasonable costs have been paid.

Where sums remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods in order to recover our charges and expenses. We will account to you for any net proceeds after deduction of our charges, disposal costs, and any other amounts properly due to us. If the proceeds are insufficient to cover the sums owed, you will remain liable for the balance.

13. Personal Data

We may collect and process personal data about you in connection with the booking and performance of the Services, including identification details, contact information, payment information, and access records. We will handle such personal data in accordance with applicable data protection laws and for legitimate business purposes related to the provision of our Services, safety, and security.

14. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time you enter into a new Contract or renew an existing arrangement will apply to that Contract. For ongoing storage arrangements, we will give you reasonable notice of any significant changes that may affect your rights or obligations.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims, except where applicable law allows you as a consumer to bring proceedings in the courts of another jurisdiction.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations provided that this does not materially reduce the level of service you receive.

These Terms and Conditions, together with your booking confirmation and any additional written terms agreed between you and us, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.